Accessibility Statement for Norfolk Recycles

This Accessibility Statements applies to the Norfolk Recycles website, www.norfolkrecycles.com.

The website is run by Norfolk Recycles, and we want as many people as possible to be able to use the site. For example, that means you should be able to:

  • Change colours, contrast levels and fonts.
  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader.

We have also made the website text as simple as possible to understand and the language is set to English UK.

AbilityNet has advice on making your device easier to use if you have a disability.

How Accessible is this Website?

We know that some parts of this website are not fully accessible:

  • The visual presentation of text and images does not meet the required standards.
  • Home page scrolling hero images do not have a pause option.
  • You cannot skip to main content when using a screen reader.
  • Interactive elements such as buttons and links are not visually indicated for those using keyboard navigation.
  • Social media icons are not identifiable for screen readers.
  • Heading structures are not ordered correctly.
  • Most older PDF documents are not fully accessible to screen reader software.
  • Interactive game cannot be operated by keyboard navigation.

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days.

Reporting Accessibility Problems with this Website

We are always looking at ways to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on zerowaste@norfolk.gov.uk.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Website and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS).

Technical Information About this Website’s Accessibility

Norfolk Recycles is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances and exemptions listed below.

Non-accessible Content

The content listed below is non-accessible for the following reasons.

  • The visual presentation of text and images does not meet the required standards. This fails WCAG 2.1 Success Criterion 1.4.3 Contrast. We are currently working with our web designers on a new template to rectify this, this should be complete by December 2020.
  • Interactive elements such as buttons and links are not visually indicated for those using keyboard navigation. This fails WCAG 2.1 Success Criterion 1.4.13 Content on Hover or Focus. We are currently working with our web designers to rectify this, this should be complete by December 2020.
  • Home page scrolling hero images do not have a pause option. This fails WCAG 2.1 Success Criterion 2.2.2 Pause, Stop, Hide. We are currently working with our web designers to rectify this, this should be complete by December 2020.
  • Heading structures are not ordered correctly. This fails WCAG 2.1 Success Criterion 2.4.10 Section headings. We are currently working with our web designers to rectify this, this should be complete by December 2020.

Disproportionate Burden

Interactive Game – Interactive game cannot be operated by keyboard navigation. This was built by a third party. We have assessed the cost of fixing the issue, and we believe that doing so now would be a disproportionate burden within the meaning of accessibility regulations. Any new interaction ‘games’ will be fully compliant.

Recite Me Web Accessibility and Language Toolbar

Recite Me is innovative cloud-based software that lets visitors to our website view and use it in the way that works best for them.

We have added the Recite Me web accessibility and language toolbar to our website to make it accessible and inclusive for as many people as possible.

It helps the one in five people in the UK who have a disability, including those with common conditions like sight loss and dyslexia, to access this website in the way that suits them best.

It also meets the needs of the one in ten people in the UK who don’t speak English as their first language, by being able to translate our web content into over 100 different languages.

How do I access the Recite Me toolbar?

You can open the Recite Me language and accessibility toolbar by clicking on the Accessibility tab.

This Accessibility tab now appears just right of the middle at the top of every page of our website.

After you click on the Accessibility tab the Recite Me toolbar opens and displays a range of different options for customising how the website looks and how you can access the content.

How does Recite Me help me access this website?

Recite Me helps people to access our website to do the things they need to do, like find information about how to access our service by making complaints, access publications and read news.

The Recite Me toolbar has a unique range of functions. You can use it to:

  • Have the text on our website read aloud (including PDFs).
  • Download the text as an MP3 file to play it where and when it suits you.
  • Change font sizes and colours.
  • Customise background colour.
  • Translate text into more than 100 different languages.
  • Access a fully integrated dictionary and thesaurus.

You can find out more about how Recite Me works from the Recite Me user guide.

Can I get support with Recite Me?

If you have any questions about Recite Me you can contact us by email at zerowaste@norfolk.gov.uk.

Content that is not within the Scope of the Accessibility Regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our service. Any new PDFs or Word documents we publish will meet the accessibility standards.

Preparation of this Accessibility Statement

This statement was prepared on 17 September 2020. It was last reviewed on 11 September 2020.

The website was last tested on 4 September 2020. The test was carried out internally by one of the partner bodies.

We used this approach to decide on the sample pages to be tested: Due to the size of the Norfolk Recycles website a full audit covering every page was not reasonably practicable. A prioritised approach to accessibility auditing was adapted. The audit covered at least one of each of the base templates that display content on the website – to ensure underlying technical issues were audited. The audit also covered the top 10 visited pages on the website which accounted for over 40% of the website page views at the time of audit.

In addition to this a sample of documents published on the website was audited from the most viewed pages.

The website home page and general design was also audited to ensure appropriate colours and levels of contrast are being maintained for those with visual impairments such as partially sighted users or colour-blind users.