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This privacy notice provides information on how Norfolk Recycles uses your personal information to improve waste and recycling services for Norfolk’s residents and visitors.
By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.
We also provide further details regarding:
You can see this information below or on associated pages.
We use your personal information primarily to manage Norfolk Recycles including:
We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.
We may also use information in other ways compatible with the above.
The information we may collect and use may include your:
We also collect information about the following which is classed as “special category data” under the GDPR.
The GDPR includes safeguards to protect the use of your special category data and criminal conviction data. Further details can be found on our website in the document named Special category data and criminal offences data policy which sets out our procedures for compliance with the principles of the GDPR and the retention and erasure of this information.
The information we hold includes information you have provided to us.
We have legal grounds to process this information because it is necessary for the performance of a task carried out in the public interest. This includes tasks under the:
We also process personal information where it is necessary for the performance of a contract (e.g. lease, licence, service and maintenance contract).
We have legal grounds to process special category data and criminal convictions data where it is in the exercise of a statutory function and it is in the necessary for reasons in the substantial public interest. The statutory functions are as set out above.
We may also share your personal information with other organisations and public bodies, in particular:
We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so. The law imposes safeguards to protect your privacy in these circumstances.
We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by us to provide a service to the council or directly to you. These service providers are known as data processors and have a legal obligation under GDPR and to us to look after your personal information and only use it for providing that service. These organisations include:
We use Google Analytics which anonymously tracks things like numbers of visits/visitors/page views to our website, popular pages, customer journeys and what browser or device people are using. It does not collect any personal information about the individual user. This enables us to monitor the performance of the website, ensure it can be used by everybody, and to deliver relevant and timely information to users .
The information is stored electronically; on our records management system and with our listed data processors.
Your personal information may be transferred outside of the UK and the European Economic Area. While some countries have adequate legal protections for personal data, in other countries steps will be necessary to ensure appropriate safeguards apply to the information. These include imposing contractual obligations to ensure that these safeguards apply.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To work out the right retention period for personal data, we consider the following matters:
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Once you are no longer require services from us, we will retain and securely destroy your personal information in accordance with our data retention schedule.
We do not make automated decisions about you and your family.
Date of Notice:
This notice was updated in October 2019