COVID19 Update- Recycling Centres to re-open with a restricted service

Norfolk County Council is re-opening eight of its larger recycling centres on Monday 11 May so that Norfolk householders can dispose of waste and recycling that may have built up at home and has started to pose a health and safety risk since the Government announced its ‘lockdown’ measures.

All twenty of Norfolk’s recycling centres have been closed since 25 March 2020 when the Government restricted travel outside the home to limited essential purposes. Norfolk County Council has been working with its contractors – NEWS and FCC Environment who operate the sites – on the reopening plan to help protect the health and safety of customers, staff and the wider community by providing a restricted service that is in line with Government guidelines and legislation to prevent the spread of Covid-19.

To manage demand and help ensure safe operations, the centres will offer a restricted service and:

  • Require social distancing of two metres by all customers
  • Operate on a managed one in one out basis for cars
  • Only allow two adults out of a car to unload their waste
  • Assistance will not be offered to help empty cars
  • Be aimed at cars and car derived vans only to manage demand on the service
  • Provide for the disposal and recycling of the main waste streams including green waste, general waste and charged for DIY type construction and demolition waste

Councillor Andy Grant, Norfolk County Council’s Cabinet Member for Environment and Waste, said: “Firstly a massive thank you to everybody across Norfolk that has done their bit to help by managing their waste and recyclables as best they can at this most challenging of times. I know that with people spending so much time at home and the weather improving, it may be difficult for residents to deal with the build-up of waste at home without it starting to be a problem, so we are using the staff we have available to re-open eight of our largest recycling centres.

“However, in line with the Government’s advice to stay at home, people should only make a journey to the recycling centre if their waste or recycling cannot safely be stored at home. And if you or anyone in your household has Covid-19 symptoms you must not visit a centre at all.

“To protect the health and safety of our customers, staff and the wider community we’re taking careful measures to ensure the service isn’t overwhelmed when we re-open.  This is why in the first instance, we are inviting cars and car derived vans only on to the sites.

“We need the public’s help to respect the social distancing requirements on site, to follow the directions of staff on sites and to be patient – as the centres are likely to be extremely busy with only a limited number of cars allowed on site at any one time and queues should be expected.

“We are restricting the materials accepted based on the availability of transport and whether the companies that deal with the collected material are open for business – so please follow the directions of staff on site as the options available may not be what people are used to.

“And as a top tip, try and avoid visiting sites during the busy periods which are usually weekends and mornings and most importantly of all, please follow any advice given by centre staff – for your and their health and safety on site.”

The eight sites re-opening are:
Caister, Dereham, Hempton, Ketteringham, King’s Lynn, Mayton Wood, Mile Cross and Thetford

Open: 9am – 5pm

For site information and guidance on using Norfolk County Council recycling centres during Covid-19 visit Norfolk County Council’s recycling updates