Step 1 - Go digital

Going digital can help avoid identity theft by stopping paper bills and statements being delivered to the wrong address.

Most companies offer online banking, billing or accounts.

Look into banking smartphone apps or online shopping tools to help you with your daily planning and reduce clutter in your home.

Step 2 - Stop addressed mail

Registering with the Mail Preference Service (MPS) can remove your name from up to 95% of direct mailing lists.

Click on this link to do this. A new tab will open in your browser, taking you to Alternatively, you can call 020 7291 3310.*

*Please note, the service could take up to four months to become fully effective. Registering with MPS will not stop mail sent from overseas, unaddressed mail or mail addressed to “The Occupier”.

Step 3 - Stop unaddressed mail with Royal Mail

You can tell Royal Mail to stop to delivering junk mail to your address.

Download this form from Royal Mail, fill it in and send it to the address on the form.

If you can’t print this form, contact Royal Mail and they will send you a copy of it. You can email, phone or write to them: 

0345 266 0858


It takes six weeks to take effect and you will need to renew your request every two years.

Step 4 - Opt out of mailing lists

Whenever you fill out a form, either online or in writing, look out for the opt-our box and tick or un-tick it as necessary. This will stop your address being passed on.

Step 5 - Return unwanted mail

If you receive post for a previous resident at your address and you don’t know a forwarding address for them, write “Return to Sender” on the envelope and post it back – no stamp needed.